Frequently Asked Questions

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FAQ

General Questions

GENERAL WHAT SHOULD I DO IF I DID NOT RECEIVE MY ORDER CONFIRMATION OR SHIPPING CONFIRMATION EMAIL?

Please check your Spam E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If you continue to encounter issues with your order or notifications please contact our customer service at: sales@amsterdamshirts.com.

CAN I CANCEL OR MODIFY MY ORDER BEFORE IT IS SHIPPED?

Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted. If you would like to initiate a return or exchange, please visit our returns/exchange section of the FAQs or email sales@amsterdamshirts.com.

HOW DO I CONTACT AMSTERDAMSHIRTS CUSTOMER SERVICE?

Feel free to reach out to us at any time by email sales@amsterdamshirts.com. We typically reply in 24-48 hours if you sent an email during business days, if you sent an email during the weekend the reply can take a day longer.

Payment & Security

WHAT PAYMENT METHODS CAN I USE?

Visa
Eurocard / Mastercard
(International) bank transfer
iDEAL  – Can only be used by Dutch customers

All the payments are done in Euro.

WHY IS MY CREDIT CARD BEING DECLINED?

If you’ve had a debit or check card payment declined and you have enough money in your account to cover the payment, there are several conditions that can prevent your payment from going through:

  • The payment amount exceeds your daily spending limit.
  • Your debit card has been locked by your issuing institution. This often happens when you enter an incorrect Pin at an ATM more then a few times.
  • Missing or incorrect card information.
  • Our system is not able to verify the address provided to the card address on file.

CAN YOU GUARANTEE ME A SECURE PAYMENT?

We understand your concerns about the security of your personal and credit card information on the Web, which is why we guarantee your security 100%. Thawte Web Security Solutions protects you and your credit card information every time you shop at The Bulldog, you are shopping on a secure server that encrypts all of your personal information, including name, address, phone number and credit card number. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions with a certificate from Thawte. Encryption ensures that no one can access or use your personal information!

DO YOU HAVE A MINIMUM ORDER AMOUNT?

No, we do not apply a minimum order amount.

Shipment & packaging

WHAT ARE THE SHIPPING COST?

Netherlands € 6,50 / free shipping for orders over € 50
Europe (EU) € 9,50 / free shipping for orders over € 100
Rest Europe (non EU) € 12,50 / free shipping for orders over € 150
Rest of the world € 24,50 / free shipping for orders over € 150

The receiver of the package is liable to pay any inbound duties, taxes and fees which your local customs authority deems appropriate. For more information regarding your country’s custom policies please contact your local customs office.

HOW WILL MY PACKAGE BE SHIPPED TO ME?

We use different parcel couriers depending on the weight and destination of a shipment. We ship via PostNL or DHL.

All orders will arrive padded and well-protected in sealed plain box(es) or padded envelope(s). Our staff is trained to handle all products with the utmost care.

There is no outside reference or marking of Amsterdamshirts.com, we use the name Bohlding.nl as sender and not Amsterdamshirts.

WHEN WILL MY ORDER BE PROCESSED?

We start immediately, which actually means within 1-2 business days depending on the day. Orders placed in on Saturday or Sunday will be processed the next business day. We can not ship on national holidays.

WHEN WILL MY ORDER ARRIVE?

Standard shipping times Benelux and Germany: 2-3 business days.
Rest of Europe: 7-10 business days.
International orders outside of the EU: 10-15 business days.

If you have not received your product(s) 30 days after placing your order, please contact our customer service.

WE DOT NOT SHIP TO THE FOLLOWING COUNTRIES

Amsterdamshirts.om does not ship to following countries because we have found that too many times shipments get lost at customs and/or the amount of import documentation and/or exuberant cost of shipping and duties. We are sorry to have to take these measures but truly hope for your understanding.

Afghanistan, Brazil, Central African Republic (CF), Chile, China, People’s Republic Of (CN), Cocos (Keeling) Islands, Comoros, Cuba, Equatorial Guinea (GQ), Falklands, Guinea Bissau (GW), Heard Island And McDonald Islands, Iran (IR), Iraq (IR), Johnston Island,Kiribati, North Korea, Mayotte Island, Myanmar (MM), Nauru, Niue, Russia (RU), Rwanda(RU), Saint Pierre Et Miquelon, Sao Tome & Principe, Sierra Leone (SL), Solomon Islands, Somalia (SO), St. Helena (S. Atlantic), Sudan (SD), Svalbard And Jan Mayen, Syria (SY), Tajikistan, Timor-leste, Tokelau Islands, Turkmenistan, Republic Of (TM), Tuvalu, Wake Islands Wallis And Futuna

Returns & exchange

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Only items purchased on the official www.amsterdamshirts.com website can be returned within 30 days after receiving your order. All of our products (excluding sale items) can be returned as long as they have not been used and are in their original state and package material. Remember to use protective packaging for all breakable items.

We do not accept returns for items purchased in a physical stores.

HOW CAN I EXCHANGE MY ORDER FOR ANOTHER SIZE OR PRODUCT?

We do not offer exchange. If you prefer a different size or colour, follow our return guide and place a new order with the correct size via our website.

HOW CAN I RETURN MY ORDER?

To initiate a return, please email costumer service: sales@amsterdamshirts.com and you will be issued a return form. This return form you need to include in your return.

Please sent all returns to:
Bohlding.nl
c/o amsterdamshirts
Laan van Kronenburg 14
1183 AS Amstelveen
Netherlands

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